Benchmark Quality Systems is a professional health sciences service capability dedicated to helping organisations establish, maintain and continuously improve quality excellence throughout their operations. We provide a broad range of services tailored to the unique needs of our clients across the pharmaceutical, medical device, health sciences and other quality-centered industries.

The following core services are offered by our Quality Consultants:

Quality Management Systems (QMS) Implementation and Auditing

• Develop and assist with implementation of tailored Quality Management Systems (QMS) to comply with the adopted international and country-specific codes for Code of Good Manufacturing Practice (GMP), e.g., TGA, US FDA and EU.

• Conduct internal audits to assess the effectiveness of existing systems and identify areas for improvement.

• Provide support for external audits, including certification audits, to help achieve and maintain compliance with relevant standards.

Process Monitoring, Analysis, Improvement and Optimisation

• Collect and analyze process data to identify inefficiencies and waste.

• Provide data-based insights and recommendations for key performance indicators (KPIs) and quality metrics.

Risk Management and Compliance

• Identify, assess and mitigate risks that could impact operations or compliance status.

• Develop and implement risk management frameworks and controls.

Training and Development

• Train employees on process improvement tools and techniques to foster a culture of continuous improvement.

• Develop training programs, workshops and seminars on quality management, process improvement, risk management and compliance.

Supplier and Vendor Quality Assurance

• Develop procedures to evaluate and monitor suppliers and vendors against required quality standards.

• Develop supplier quality agreements and performance metrics.

Customer Satisfaction and Feedback Management

• Develop and implement measurement tools and feedback systems for customer satisfaction.

• Analyse customer feedback to identify areas for improvement and enhance customer experience.

Our objective is to help organisations establish and maintain their quality objectives, enhance operational efficiency, reduce risks and deliver superior products and services to their customers.